Known Issues

Confirmed Issues after Scheduled Maintenance of June 9th

Maintenance Notes

• Gather Party Members in PSO2:NGS
       *Although this option can be selected in the game, it is not working. We are sorry for the inconvenience.
  [UPDATE 6/17] *This feature is temporarily unavailable due to a bug and has been disabled.
• Changing the display format of the Inventory
• Adding an Augment and using an item to enhance the success rate
       *If an item is used to increase the success rate, such as the N-Augmentation Success Rate +10%, an error message appears and the Augment will not be added.
       The PSO2 Team is very sorry for the inconvenience, but until this bug is fixed, success-enhancement items are not usable during Augmentation.
       [UPDATE 6/17] *Bug fixed in the 6/16 Update.
  
• Transfer to a Challenge Block or a Battle Block
       *Please not that while players can select these options in the game, the transfer will not occur.
  

Class “Braver” may not show up as available for selection in the “Select Class” window at the Class Counter

• We have confirmed a bug where the class “Braver” may not show up as available for selection in the “Select Class” window at the Class Counter, and we are currently working on fixing it.
  *if you experience this issue, please try moving your cursor to the bottom of the “Select Class” window; the “Braver” class should then appear. The PSO2 Team apology for any convenience this may cause.

Link

Regarding Weapons edited with “Weapon Transmutation” reverting back to their default Photon Color

• As announced in the “June 9 End of Scheduled Maintenance Announcement”, there was a bug where if a weapon’s photon color was changed through weapon transmutation, it would revert back to its default color.
  • Full statement in the link below

Link

Characters are sometimes not displayed correctly when attacking with certain Weapons or Weapon Camo Items equipped

• Following the Scheduled Maintenance on August 4, 2021 (Wed), we confirmed a bug in NGS blocks where characters would not be displayed correctly when attacking with certain PSO2 Bows or Weapon Camo items for Bows equipped.
  • The PSO2 Team is currently investigating this issue and working towards a solution.
    Affected Boss Enemies
    • * Tempest Leaves
    • * Alddiva
    • * Reigen Li Arms
    • * Repple Lamere
    • * Solis Lamere
    • * Mega Slash Edge
      *this bug may also occur with PSO2 Bows or Weapon Camo items not listed above.

Link

The re-editing period may not be applied correctly when using an “N-Color-Change Pass” or “Color-Change Pass” while the Premium Set is active

• Upon investigation, we have found that this issue occurs when an “N-Color-Change Pass” or “Color-Change Pass” is used at the same time as a “Salon Free Pass” in the salon.
• Please refrain from using an “N-Color-Change Pass” or “Color-Change Pass” at the same time as a “Salon Free Pass” until this bug is fixed.
  • The PSO2 Team is working to fix this issue.

[UPDATE 7/24] Report about this bug
Link 1
Link 2

Players may not be able to exchange Points for Items and the maximum purchase number may not be displayed correctly in the Seasonal Points Exchange Shop

• We have confirmed the following issues sometimes occur in the NPC Xiandy’s Seasonal Points Exchange Shop.
  • Players may not be able to exchange their points for items.
    *If this occurs, please try selection only one type of item, as this will resolve this issue.
  • The Maximum purchase number is sometimes not displayed correctly.
    *This is only a display bug, players can purchase items up to the specified number of times.

Link

“DEFEND” is sometimes not displayed when Damage Attenuation occurs due to Level Differences between Players and an Enemy

• We have confirmed a bug where “DEFEND”, which indicates damage attenuation (reduced damage dealt), may not be displayed when attacking an enemy with a much higher level.
  • The PSO2 Team is working to fix this issue.
    *This is only a display bug and the damage attenuation due to level differences between players and enemies is occurring correctly.
    

[UPDATE 8/16] Bug fixed in the 8/4 Update
Link

Regarding Items that were obtained using “Weapon Camo C Tickets” and cannot be put up for Sale on the Personal Shop or Recycled

• We have confirmed the following bugs relating to items that were obtained using “Weapon Camo C Tickets” from the count bonus of the Revival AC Scratch Ticket “Weapon Camo Collection”.
  • The PSO2 Team is working to fix these issues.
    • Items are unable to be put up for sale on the Personal Shop in NGS blocks, but they can be put up for sale on the Personal Shop in PSO2 blocks, which is not supposed to happen.
    • Items are unable to be recycled in NGS blocks, but they can be recycled in PSO2 blocks, which is not supposed to happen.
      *Please refrain from recycling or putting items that were obtained using “Weapon Camo C Tickets” up for sale on the Personal Shop in PSO2 blocks.
      *We will fix these bugs and enable items that were obtained using “Weapon Camo C Tickets” to be recycled and sold on the Personal Shop in NGS blocks at a later date.

[UPDATE 8/16] Compentation given in the 8/4 Update
[UPDATE 7/24] Bug fixed in the 7/21 Update
*Acquired items will be modified at a later date so that they can be sold in the Personal Shop and recycled in NGS Blocks.
Link

The Effect of the Gunner’s Class Skill “Chain Trigger” may not be activated correctly

• We have confirmed a bug with the Gunner class, where the effect duration of the class skill “Chain Trigger” may be shortened if a rarity 3★ “Glissen” series weapon with unlocked potential is equipped.
  • The PSO2 Team is working towards a solution.
  • We have also confirmed a bug where there are certain conditions under which the effect duration of the Gunner’s class skill “Chain Trigger” may be shortened or the skill is not activated. We are working to fix this bug as well.

Link

The Ailment Resist Stats are not displayed correctly when the Armor “Geant Armor” is equipped

• We have confirmed a bug where the Ailment Resist stats are not displayed correctly in the Basic Information within the Character Menu and in the Stats of the Equipment Menu when the Unit “Geant Armor” is equipped.
  • The PSO2 Team is working to fix this issue.
    *This is only a display bug. We have confirmed that the actual Ailment Resist stats are correct.
    

[UPDATE 8/16] Bug fixed in the 8/4 Update
Link

Voice Chat option Settings may not be reflected

• We have confirmed a bug with the Voice Chat option settings not being reflected in both NGS and PSO2.
  • The PSO2 Team is working to resolve this issue.
    *If the settings were changed in an NGS block, they won’t be reflected in PSO2 blocks. Similarly, if the settings were changed in a PSO2 block, they won’t be reflected in NGS blocks.
    **Until this is resolved, please make sure to change your Voice Chat settings in both NGS and PSO2.
    

Link

A Message related to Limited-Time Tasks that have not been accepted may be displayed upon logging in

• We have confirmed a bug where a system message stating “You still have incomplete limited-time tasks” is displayed upon logging in, even if the player has not accepted any limited-time tasks.
  • The PSO2 Team is working towards a solution.

[UPDATE 8/16] Bug fixed in the 8/4 Update
Link

Game may crash when previewing the Prize List for AC Scratch Ticket “Sweet Summer”

• We have discovered a bug in which the game may crash when previewing the AC Scratch Ticket “Sweet Summer” item [Emote] 741: “Five” Pose in the Prize List and then previewing an additional item after.
  • The PSO2 Team is working to fix this issue.
    *For the time being, please refrain from previewing [Emote] 741: “Five” Pose from the AC Scratch Ticket “Sweet Summer” Prize List until further notice.

Link

Error may occur when creating Multi-weapons

• We have received reports of players sometimes receiving an error when they create Multi-weapons at the Item Lab.
  • The PSO2 Team is working towards a solution.
    *If this bug occurs, please try making the Multi-weapon again while having all required items for the process in your Inventory.
    

Link

Item Selling Prices in the Personal Shop are not displayed when certain actions are performed

• When selling items in the PSO2:NGS Item Shop, if players select “Expanded Storage 1” at the top of the Item Menu and then select “Expanded Storage 2”, the items’ selling prices are not displayed.
  • The PSO2 Team is working towards a solution.
    *This is only a display bug. We have confirmed that items can be sold properly.

[UPDATE 8/16] Bug fixed in the 8/4 Update
Link

The wrong Dread Enemies Spawn on Kanai Isle

• We have confirmed a bug where the Dread Enemies that spawn on Kanai Isle are “Veteran Varas”.
  • The PSO2 Team is working to correct this.
    *The correct enemy is “Veteran Nex Aelio”.
    

[UPDATE 7/9] Bug fixed in the 7/7 Update
Link

Game may Crash during Battle

• We have confirmed that the game may crash during battle with certain enemies.
  • The PSO2 Team is currently investigating fixing this issue.
    Affected Boss Enemies
    • Ard Banser
    • Ard Banshee
    • Thunder Banser
    • Thunder Banshee

[UPDATE 8/16] Bug fixed in the 8/4 Update
Link

Regarding a Bug where “Search by Category” for Weapons in the Personal Shop is not performed correctly

• Currently, we have confirmed a problem where the search by category function for weapons in the Personal Shop is not performing correctly.
  • The PSO2 Team is currently investigating this issue.

[UPDATE 7/14] Bug fixed in the 7/14 Update
Link

The Body Type of other Player’s Characters may not be displayed correctly

• We have received reports that the body types of other players’ characters are sometimes not displayed correctly when logging into the game.
  • Through our investigation, we confirmed a bug that causes the body type of other players’ characters to not be displayed correctly under certain conditions. One example is if the character is wearing a PSO2 outfit.
  • The PSO2 Team is working to fix this bug in mid-July.

[UPDATE 7/14] Bug fixed in the 7/14 Update
Link

An error in the description for “Cober Head” and “Cober Head/B”

• We have confirmed that the item genre mentioned in the description text for the items “Cober Head” and “Cober Head/B” is incorrect. We are currently working to fix this.
  • Correct Text: Allows you to select a new hairstyle.
  • Incorrect Text: Allows you to select new head parts.

[UPDATE 7/9] Bug fixed in the 7/7 Update
Link

Specific Weather Conditions are too short, causing Gigantix to withdraw

• We have received reports that the specific weather conditions are too short, causing Gigantix to withdraw too quickly.
  • An “Emergency” Maintenance will be conducted on June 24/25th during 5 hours.

[UPDATE 6/26] Bug fixed in the 6/25 Update
Link 1
Link 2

About the Temporary Suspension of AC Scratch Ticket “Soldier Line” Distribution

• We have confirmed that the Xbox One version does not display the correct banner image on the Scratch Ticket Selection screen, and we are working to fix this.
  • We regret to inform you that until this bug is fixed, the only AC Scratch Ticket will be “Wedding Celebration”, which releases on 6/23.
    *We will implement the fix for this bug on 6/30.
    

[UPDATE 7/2] Bug fixed in the 6/30 Update
Link

The Scratch Ticket Banner is not displayed correctly in the Xbox One Version

• In the Xbox One version, we have confirmed a bug where the banner images in the PSO2:NGS Scratch Ticket Selection screen are not being displayed correctly.
  • The PSO2 Team is working towards a solution.
    *We plan to implement a fix for this bug on 6/30.
    

[UPDATE 7/2] Bug fixed in the 6/30 Update
Link

The Game may Crash when opening “My Recipes” at the Food Stand

• We have confirmed a bug that may cause the game to crash when players open “My Recipes” at the Food Stand.
  • The PSO2 Team is working towards a solution.

[UPDATE 8/16] Bug fixed in the 8/4 Update
Link

The Game may Crash when a Waypoint is placed on the World Map

• We have confirmed a bug that may cause the game to crash when a Waypoint is placed on the World Map.
  • The PSO2 Team is working towards a solution.

[UPDATE 8/16] Bug fixed in the 8/4 Update
Link

There are instances of multiple material items being selected when accessing a Region Mag

• We have confirmed a bug that may cause multiple Material Items to be selected when performing certain operations when accessing a Region Mag.
  • The PSO2 Team is working towards a solution.
    *We have confirmed that this bug is likely to occur when pressing the RT (Shift key) button. Please be careful when accessing the Region Mag.

Link

The Effect Duration of PSO2:NGS Boosters is sometimes shortened

• We have confirmed a bug with PSO2:NGS Boosters that shortens an item’s Effect Duration.
  • The PSO2 Team is working to fix this bug.
    *Please refrain from overwriting with PSO2:NGS Booster until this bug is fixed.

[UPDATE 7/14] Compentation given in the 7/14 Update
[UPDATE 6/25] Bug fixed in the 6/23 Update
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The Effects of the Preset Skill “Fixa Termina” also being applied to non-critical hits

• We have confirmed that the Potency Increase effect of the Preset Skill “Fixa Termina” is also being applied to non-critical hits.
  • The PSO2 Team is working to fix this issue.
    

[UPDATE 7/2] Bug fixed in the 6/30 Update
Link

Fighter Class Skill “Knuckle Sway Counter” is sometimes activated twice in row

• We have confirmed a bug that causes the Fighter Class Skill “Knuckle Sway Counter” to activate twice in row under certain conditions.
  • The PSO2 Team is currently working to fix this bug.

[UPDATE 7/2] Bug fixed in the 6/30 Update
Link

The game not responding when players use Scratch Tickets

• We have received reports that the game freezes while loading when players use Scratch Tickets.
  • The PSO2 Team is currently investigating this issue.

[UPDATE 8/17] Bug fixed in the 8/4 Update
Link

N-Scape Doll sometimes disappearing form the Inventory

• We have received reports that N-Scape Dolls are sometimes disappearing from players’ Inventories.
  • The PSO2 Team could NOT confirm that N-Scape Dolls disappear.

[UPDATE 7/2] Since the Issue cannot be confirmed, please considered it as “Solved”
Link

The Side Task “Red Containers” sometimes not completing

• We have confirmed a bug in which the Side Task “Red Containers” is sometimes not completing when the players destroy Red Item Containers.
  • The PSO2 working to fix this.

[UPDATE 7/9] Update regarding this issue:
We have confirmed that the Side Task “Red Containers” is still sometimes not completing after Red Item Containers are destroyed, even after changes were implemented to address this issue in the 6/30 update. We are currently working to fix this issue.

[UPDATE 7/2] Bug fixed in the 6/30 Update
Link

PSO2 Material Items sometimes disappearing

• We have received reports that PSO2 material items are sometimes disappearing.
  • The PSO2 Team confirmed that PSO2 material items will disappear if they are moved from Material Storage to the PSO2 Inventory. They are currently working to fix this.
    *Please refrain from moving PSO2 materials items to your PSO2 Inventory until this bug is fixed.
    

[UPDATE 7/2] Bug fixed in the 6/30 Update
Link

Regarding the decrease of AC/SG held for over one year

• We have received reports of a decrease in AC and SG that the player was in possession for over a year.
  • They will fix this bug in the maintenance scheduled to begin on 06/15-16, and compensate the los AC/SG to their respective players.

[UPDATE 6/17] Bug fixed in the 6/16 Update
The lost AC/SG have been restored for those affected by this bug.
Link

You may end up using multiple Motion Tickets

• We have been receiving reports that if 2 tickets for the same Motion are obtained in one Scratch Ticket pull, those 2 tickets may accidentally be used.
  • Through PSO2 Team investigation, They have confirmed a bug where if multiple Motion tickets are received through one Scratch Ticket and players click “Confirm Item Use” afterwards, all received Motion tickets are used. They are currently working on a solution.
         *Please do not conduct “Confirm Item Use” after pulling Scratch Tickets until this bug is fixed.

[UPDATE 7/9] Compensation sent to affected players after the Scheduled Maintenance of 7/7
[UPDATE 6/17] Bug fixed in the 6/16 Update
Link

N-Meseta may decrease when Leveling-up a Class

• We have received reports of a decrease in N-Meseta when leveling up a class.
  • The PSO2 Team also received reports regarding a decrease in N-Meseta in other situation. They are investigating these incidents.

[UPDATE 6/17] Bug fixed in the 6/16 Update
[UPDATE 6/22] The investigation about this issue has been completed. Compensation for SOME affected players will be given but not for whose N-Meseta could not be determined. Apology for all users will also be given.
Link

N-Meseta may decrease when Teleporting or Moving to an area

• We have received reports of a decrease in N-Meseta when teleporting or moving to another area.
  • The PSO2 Team is currently investigating this phenomenon.

[UPDATE 6/17] Bug fixed in the 6/16 Update
[UPDATE 6/22] The investigation about this issue has been completed. Compensation for SOME affected players will be given but not for whose N-Meseta could not be determined. Apology for all users will also be given.
Link

NGS Spec Items may have their Enhancement Data reset

• We have investigated and confirmed that the following operations will reset the enhancement data when performed on NGS spec items. We are currently working to fix this error.
  • The PSO2 Team has investigated and confirmed that the following operations will reset the enhancement data when performed on NGS spec items. They are currently working to fix this error.
     　• Lock or Unlock an NGS spec equipment item from the Storage Menu, while in a PSO2 Block.
    　• Stealth or Unstealth a NGS spec armor from the Storage Menu, while in a PSO2 Block.
    *Please do not perform the above operations until the error has been resolved.

[UPDATE 6/25] Bug fixed in the 6/23 Update
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There are Instances where it becomes impossible to progress through the Prologue

• We have confirmed and are currently fixing a bug where in Aelio Town, if a player talks to the NPC Garoa and selects the “A rest sounds good.” option, they may be unable to progress through the Prologue.

Link

Players may be unable to Purchase or Withdraw Items from the Personal Shop

• Players may be unable to purchase or withdraw items from the Personal Shop. Please see this article for more details.
  • Players may be unable to purchase or withdraw items from the Personal Shop.
     　• The PSO2 Team has received reports that players are unable to purchase or withdraw items from the Personal Shop since the emergency maintenance completed on Friday, June 11th.
     　• The PSO2 Team is currently looking into this issue.

[UPDATE 6/17] Bug fixed in the 6/16 Update
Link

The “Advice from Liu Lin II” Task may not complete properly

• We have received reports that the main task “Advice from Liu Lin II” is not completing properly even though the clear conditions have been met.
  • The PSO2 Team is currently investigating this issue.

[UPDATE 6/17] Bug fixed in the 6/16 Update
The PSO2 Team is also considering compensation for this bug
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The message displayed for completing “Advice from Liu Lin II” more than twice is incorrect

• We have confirmed cases where if the Main Task “Advice from Liu Lin II” is completed more than twice with the same account, the reward and the displayed message do not match.
  • The correct rewards for completing “Advice from Liu Lin II” are as follows:
     　• Initial completion:
     　　 N-Reset All Skills, and a Primm Series weapon.
     　• Second time onwards:
     　　 Primm Series weapon

[UPDATE 8/17] Bug fixed in the 8/4 Update
Link

Some Side Tasks cannot be completed

• We have confirmed cases where the Side Tasks “Trainia Dominator (Aelio)”and “Exploring a Tower” do not progress.
  • The PSO2 Team is working on a solution.
         *If this error occurs, please discard the task and reaccept the order.

Link